Solutions
A Professional Services Approach to Satellite as a Service
TIVITY’s managed satellite as a service solution incorporates the following professional services which can be sold separately or bundled together for added savings:
Consulting Services
Increase performance and revenue with expert analysis and recommendations
Our consulting services include an in-depth analysis of your business and networking needs including infrastructure, configuration, systems, traffic and bandwidth, equipment and repair status, pain points, training needs, and provisioning of VSAT licensing.
Our recommendations align with helping you meet your business objectivities which may include:
- Determining connectivity strategies
- Identifying opportunities to reduce costs and increase revenue
- Identifying areas for innovation
- Improving network efficiency and the user experience
Integration Services
Turnkey solution for new and existing networks
Our integration services include the following components:
Solution Design
- Perform an in-depth analysis of your existing network infrastructure
- Design a tailor-made solution to meet your unique requirements.
Leasing and Procurement
- Ensure equipment/spare delivery
- Transfer equipment ownership or determine if TIVITY maintains ownership
- Sell back VSAT network equipment to TIVITY
Site Survey and Preparation
- Identify issues and civil work needs
- Perform civil works
- Review site readiness prior to implementation
Installation and Commissioning
- Handle all aspects of deployment from site survey to installation
- Perform acceptance testing
Project Management
- Coordinate all activities and deliverables from project inception to delivery
- Perform ongoing risk assessment
- Serve as your single point of contact for all activities
Logistics
- Manage paperwork, and shipping
- Handle pre shipment inspection when required
- Manage type approval
- Coordinate delivery based on different Incoterms
Operational Support and Services
Ensure your network runs smoothly with TIVITY
Our operational support services include the following components.
Performance and Monitoring
TIVITY conducts regular traffic analysis and reporting so that we:
- Proactivity identify and prevent issues
- Optimize configurations and performance
Operational Support
We provide Level 2 or Level 3 hub and remote support which includes:
- Hub, traffic and remote fault identification and troubleshooting
- Remote configuration and software upgrades
Full System Management
For a fully outsourced network, you will have access to:
- A single point of contact for account management
- In-country presence and resources
- Level 1 through Level 3 support
- Continuous monitoring and optimization
Training
As part of our Operations package, we include training which:
- Aims to increase competence of customer personnel
- Ranges from the basic fundamentals to expert level
- Can be conducted online or onsite
Maintenance Services
Get peace of mind through a robust maintenance package
TIVITY's maintenance services include:
Preventative Maintenance
- Reduce costs and service interruption
- Extend equipment and network reliability
- Extend the lifetime of your network
Corrective Maintenance
- Reduce troubleshooting and repair time
- Improve customer QoS or QoE
- Problem solving performed by trained, experienced engineers
- Onsite presence to fix service issues
RMA Management
- Stay focused on your customers and let TIVITY manage RMAs on your behalf
- Convenience of having a single point of contact for managing equipment arrangements
Spare Management
TIVITY can manage spares either on your premises or in our warehouse so that you can:
- Reduce downtime and service interruptions
- Enjoy competitive pricing for spares if/when needed
